HFNC Club Policies

Policies & Codes

• HFNC Code of Conduct (link PDF attached)

• HFNC Complaints & Concerns Policy (link PDF attached)

• NFNL Policies – NFNL By-laws, Code of Conduct and Child Safety & Wellbeing Policies

• AFL Victoria – Member Protection Policy & Codes of Conduct

• Netball Australia – Member Protection Policy & Codes of Conduct

• HFNC Privacy Policy (link PDF attached)

These documents outline the expectations, standards, and responsibilities for players, coaches, volunteers, and supporters across HFNC programs.

How to Make a Complaint or Raise a Concern
If you have a concern or wish to make a complaint, please contact us:
Email: hurstbridgefc@gmail.com
Upon receipt, your concern will be reviewed and managed in accordance with HFNC policies.

How Complaints Are Managed
All complaints and concerns are handled under the HFNC Complaints & Concerns Policy, which directs matters into one of two pathways:

• Code of Conduct / Behaviour Matters

•  Managed under the HFNC Code of Conduct Breach Review Procedure (link PDF attached)

• General Complaints

•  Managed under the HFNC General Complaints Procedure (link PDF attached)

These procedures ensure matters are handled fairly, consistently, and in line with governing body requirements.

What to Include in Your Complaint
When submitting a complaint, please include:

• A clear description of the issue

• Date, time, and location of the incident

• Individuals involved (if known)

• Any relevant supporting information or evidence.

Our Commitment
All concerns will be handled with a focus on fairness, confidentiality, and the wellbeing of all players and members.